FAQ

How long does it take for me to receive my item?

Yay! We are so excited you've decided to order some flair. We process orders as quickly as possible. In stock items ship the next business day and Custom ( made to order ) items generally ship the next business day, but can take up to 7 business days before they leave our studio.

 

 

Do you ship internationally?

We are so sorry to say, at this time we do not ship order internationally. Browse our Stores page to see if there is a retailer located near yet!  ( If you're interested in becoming a wholesale customer, there are exceptions to this policy ).

 

 

Do you offer custom colors?

Yes! Right now we only offer custom colors in our Tissue Paper Tassel Garland Kits, but will be adding more customizable items in the near future.

 

 

Is there a coupon code I can use?

Sure there is! We offer exclusive discounts to those whom have signed up for our newsletter. We also host a few sales throughout the year, so please make sure you've followed us on our social media channels ( like facebook, pinterest and instagram ) so you don't miss one of our awesome sales!

 

 

How can I pay?

We accept all major credit cards and paypal.

 

 

Do you sponsor Giveaways?

We love giveaways, especially when they support fellow small business owners and bloggers! While we can't say yest to everyone please pitch your idea!

 

Do you offer advertising opportunities?

Yes! We consider our blog to be top notch and a great resource for at home entertainers and DIY enthusiasts. We love to feature brands and businesses within our blog posts and welcome collaborations. If your business is interested in working with our contributors in promoting your product or service, please email us.

 

 

Can I share your tutorials or images?

We are so flattered you would ask! Yes, you may feature our tutorials or images, but please link back to us with proper credit.

 

 

How do I get a refund? 

We sure hope you don't need a refund! But, in the rare case that you've decided not to use our products; unopened and unused products may be returned for us for a full refund of product price paid as long as return is received within 6 months of purchase date. Buyer is responsible for return shipping rate and original shipping fee can not be refunded. 

 

Where is my package? 

Yay! We're so stinkin' happy you purchased something from us! Chances are your package shipped the following business day. Emails with shipment and tracking information are sent to the email address you used at checkout. If you can't find the email with tracking, please contact us and we'll forward it your way. If you've got the tracking information, but the package is delayed or lost -- please contact your local carrier for the service in which you selected at checkout. Please note* NO returns on custom color products. 

* we cannot assume responsibility for lost parcels; refunds are not issued when proof of delivery is provided. 

* if a lost parcel is returned to us within 60 days and marked as undeliverable by the currier service, a refund for product amount will be refunded. Shipping rates paid do not apply. 

 

Hello! Why hasn't anyone responded to my email?  

Hey there! Thanks so much for getting in touch with us. We respond to messages M-F ( 9 am - 5 pm EST ) and take the weekends off to spend time with our families ( you should totally do the same! ). If it's been more than a few days since your initial inquiry please feel free to reach out to us again.